shopping, shipping & returns

Terms and Conditions

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of our terms and conditions. Your placement of an order indicates your acceptance of our terms and conditions. Your purchase order to www.harpersavenue.com.au indicates acceptance of our terms and conditions.

Harpers Avenue reserves the right to make changes to this website and these terms and conditions at any time.

By ordering at www.harpersavenue.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and review emails. We may contact you about offers and new products. You can unsubscribe any time by selecting the unsubscribe button on your newsletter, or by emailing us at elyse@harpersavenue.com.au.

Order Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Harpers Avenue reserves the right at any time after receipt of your order to accept or decline your order for any reason. Harpers Avenue reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Shipping and Delivery

Customers who do not choose a delivery method or do not indicate otherwise, give authority for their order to be left unattended at their delivery address. Harpers Avenue will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

Certain factors such as order size, weight and shipping address may require us to charge extra shipping and delivery costs.  We will contact you if this is the case and ask for payment for extra delivery charges.

We ask you to provide us with your event date details to assist in the processing of your order, but this does not guarantee delivery by a certain date.  Harpers Avenue does not accept responsibility for you ordering items listed as pre-order, backorder, special order, custom order or personalised that will arrive after your listed event date.  It is your responsibility to contact us should you require an order to be delivered prior to the advertised timeframe.

The delivery and processing time stated on www.harpersavenue.com.au are estimates only.  Harpers Avenue will not be held accountable for late deliveries or loss or damage relating to late deliveries. In peak periods, any non-customised order can take up to 30 days for your order to be dispatched. Please also note that any public holidays will affect the dispatch time frames and you should allow extra dispatch and shipping time. Harpers Avenue cannot be accountable for delays due to public holidays.

Please ensure you allow adequate time for delivery of your order. Our dispatch time frames are advertised on each product description page, please note that these are dispatch times only and do not take into account delivery time. Delivery time will vary depending on your location. Packages are shipped with Couriers Please, please refer to www.couriersplease.com.au for delivery times.

As we special order items in for you, all pre-order, special order, custom order and personalised items cannot be cancelled under any circumstances.

If you choose special order, pre-order, out of stock or backordered items, your whole order will ship in full once the backorder item/s arrive. All reasonable attempts to notify you will be made using the details you provided, should the items not already be listed as such in the item description. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

For personalised and printed items, if you request a proof, please note that this will increase the wait time for your order to be printed, dispatched and delivered to you, especially if you request changes to your products.

Harpers Avenue advertises the availability of our products to the best of our knowledge, but like all retail businesses may sell out of items or have inventory discrepancies.  Once we are aware of the inventory discrepancy, we will make all reasonable attempts to contact you using the details provided.  Should we not be able to contact you, or if your order is deemed urgent due to the event date you have supplied, Harpers Avenue reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and provide you with a store credit for the balance. All store credits expire 12 months after the issue date.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order begins processing. Harpers Avenue cannot accommodate all address change requests.

Costs associated with you providing the incorrect address will be passed on to you.  Harpers Avenue cannot cover any costs associated with rerouting your delivery or redelivery requests.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.

Refunds & Returns

In the unlikely event that your order is damaged, faulty or incorrect, please contact customer service within 7 days of receipt of the package with photographs of the damage included in your communication.  If deemed faulty or damaged, Harpers Avenue will respond with the appropriate action within 7 days of your return being brought to our attention.

Returns or exchanges due to change of mind will not be accepted.  If in any circumstance you pay for return shipping Harpers Avenue will not reimburse postage costs.  If in any circumstance you return items to us without authority or refuse delivery, we reserve the right to charge you for any costs associated with this including extra delivery fees and it is our right not to accept your return for change of mind.  Any unauthorised returns will not be refunded.

Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Privacy

Harpers Avenue respects your privacy and will keep all personal details secure and confidential. Any information you submit is used to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.  Any email address given can be used for remarketing purposes including contacting you for reviews of your product and letting you know about products, sales and promotions that may be of interest to you.  Should you wish to be removed from our mailing list, please email us at elyse@harpersavenue.com.au with “Unsubscribe” in the subject line.

 


Harpers Avenue
Henley Beach SA 5022
Australia

Ph: 0433 333 648
elyse@harpersavenue.com.au